FAQs
Below, you’ll find answers to frequently asked questions about our cacao, preparation, shipping, larger orders, collaborations and private cacao experiences.
CACAO & PRODUCT
-
Ceremonial cacao is cacao made from the whole cacao bean, including its naturally occurring cacao butter.
The term “ceremonial cacao” does not have one universal certification. For us, it describes pure, minimally processed cacao, made with intention and care throughout every stage of its journey. From the way it is cultivated and prepared in Mexico to the way it is shared and enjoyed, every step reflects care, respect for its origins and traditions, and the intention to create moments of connection and presence.
-
SYNC Cacao is made in Mexico by Cacao Colibrí using pure Criollo cacao, a rare and highly valued cacao variety known for its delicate flavour and aromatic complexity.
It contains one ingredient: 100% pure cacao, with no added sugar, additives or fillers. Because the whole cacao bean is preserved, including its naturally occurring cacao butter, it has a rich, nuanced flavour and a naturally smooth, creamy texture.
-
Cocoa powder is made by pressing much of the cacao butter out of the cacao bean. SYNC Cacao keeps the whole bean, including its naturally occurring cacao butter, which gives it its solid form and creamy texture.
Hot chocolate products also commonly contain sugar, milk powder, flavourings or other ingredients. SYNC Cacao contains only pure cacao.
-
Ceremonial cacao can become part of an intentional morning, a moment of reflection, a shared ceremony or simply a pause in your day.
Pure cacao naturally contains antioxidants, minerals and compounds such as theobromine. Combined with a mindful ritual, it can create space to slow down, reconnect and return to the present moment.
-
Cacao naturally contains a small amount of caffeine, but its defining compound is theobromine. It carries a gentle energy that feels uplifting, clear and focused, without the sharper lift that caffeine can bring.
-
Yes. SYNC Cacao contains one ingredient: 100% pure cacao. It contains no dairy, gluten, added sugar or animal-derived ingredients.
-
Our cacao comes from Tabasco, Mexico, where cacao has been cultivated for generations. It is handcrafted by Cacao Colibri,using cacao grown within the region’s tropical environment and long-standing cacao culture.
-
Cacao has a real, active effect on the body, so we always recommend speaking with a doctor first if you are pregnant, breastfeeding, or taking medication. For most people, it is a gentle companion to a daily or weekly practice of presence.
-
Yes. Our cacao is grown in Southern Mexico and certified organic and ecological. Working with Cacao Colibri, we source it through fair trade practices that support the producers who grow it, so every step, from the earth it grows in to the cup in your hands, carries the same care we bring to the ritual itself.
PREPARATION & STORAGE
-
Chop the cacao finely, then add it to warm water or plant milk and stir gently, without ever letting it boil. From there, make it your own with honey, cinnamon, ginger or other spices. Take a moment to set your intention and sip with love.
See more on Cacao Ritual page.
-
You can prepare a regular serving with 20 to 25 grams, or a full ceremonial serving with 45 to 50 grams. There is no single right frequency, some drink it daily as part of their rhythm, others reach for it whenever a moment calls for reflection, celebration or reconnection.
-
Not at all. Cacao can be enjoyed during a ceremony, but it can also become part of your everyday routine.
You can drink it while journaling, meditating, setting an intention, having a meaningful conversation or simply taking a quiet moment for yourself.
If you would like to experience cacao in a guided setting, inside SYNC we also hold regular online and in-person cacao ceremonies. You can find our upcoming experiences on the Events page.
-
Store your cacao somewhere cool and dry, away from direct sunlight, heat, and moisture, and it will keep its richness and flavour for 24 months. Keep the packaging properly closed after opening.
Refrigeration is not usually necessary, but it may be helpful during very warm weather. If refrigerated, keep the cacao well sealed to protect it from moisture and other aromas.
-
Light or white marks can appear when the naturally occurring cacao butter moves to the surface because of temperature changes. This is known as cacao bloom.
It is a natural process and does not usually affect the quality or safety of the cacao. Once melted and whisked, the cacao can still be enjoyed normally.
ORDERS, SHIPPING & PICKUP
-
The delivery destinations currently available will appear during checkout. If your country is not listed, contact us before ordering and we will let you know whether delivery can be arranged.
International orders
Don't see your country?
We'd still love to hear from you. Send us a message at contact@syncsocialclub.com or on Instagram @sync.cacao, and we'll do our best to arrange a shipment.
-
Estimated delivery times depend on your location and the shipping service selected. Once your order has been dispatched, you will receive an email with the available tracking information.
-
Yes. Local pickup can be arranged in Valencia or at chosen SYNC events.
After placing your order, contact us to confirm where you would like to collect it. We will then coordinate the pickup details with you directly.
-
Yes, event pickup is available. Please tell us which event you will be attending so we can prepare your order and bring it with us.
After placing your order, contact us to confirm which event is most convenient for you.
-
Contact us as soon as possible and include your order number, a description of the issue and clear photographs of the product and packaging. We will review the situation and help you find the appropriate solution.
FACILITATORS, RETREATS & LARGER ORDERS
-
Yes. We offer special rates for cacao facilitators, retreat hosts and community leaders who regularly serve cacao or require larger quantities.
Contact us business@syncsocialclub.com or on Instagram @sync.cacao with the approximate quantity you need, how frequently you plan to order and a little about your work. We will recommend the most suitable option.
-
Absolutely. We can provide cacao for retreats, workshops, private ceremonies, community gatherings, team experiences and other intentional events.
Let us know your group size, event date, location and preferred serving size so we can help you estimate the quantity required.
Contact us at business@syncsocialclub.com or on Instagram @sync.cacao.
-
Larger and recurring orders are available for selected facilitators, studios, retreat spaces and aligned businesses. Rates depend on the quantity, frequency and delivery destination.
Contact us at business@syncsocialclub.com or on Instagram @sync.cacao to discuss your needs and receive a personalised proposal.
-
Yes. We are open to aligned collaborations in Spain and internationally, including retreats, community experiences, wellness events and brand partnerships.
CACAO EXPERIENCES
-
Yes. We create private cacao experiences for celebrations, retreats, communities, teams and brand or corporate events.
Each experience can be shaped around your group and intention, with guided cacao preparation, reflection, meaningful conversation and a ritual created for the moment you are sharing.
Contact us at business@syncsocialclub.com or on Instagram @sync.cacao and tell us more about your idea.
-
We are based in Valencia and open to experiences in other locations across Spain and internationally. Travel availability and costs depend on the date, destination and format of the experience.
Contact us business@syncsocialclub.com or on Instagram @sync.cacao.
-
Contact us business@syncsocialclub.com or on Instagram @sync.cacao with your preferred date, location, estimated number of guests and the type of experience you are envisioning. We will get back to you with availability and a personalised proposal.
Still have a question?
Whether you are choosing your first cacao, planning a retreat or exploring a collaboration, we would love to hear from you.